Volunteer Response Team/Volunteering

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OTRS volunteers are always welcome, but there is a fairly selective application process, given the nature of the work. Generally, OTRS administrators must be familiar with you and your work on Wikimedia projects before accepting you as a volunteer and issuing you an account. It may take some time before you receive a response in regards to your request, so please be patient.

If you are truly interested in helping out with OTRS and have not yet received a response as to that status of your application, please feel free to join the IRC channel and introduce yourself to some of our members. You still may be able to help out without an OTRS account (for more information, check out OTRS/IRC channel).

Before applying to volunteer, please read OTRS/info-en recruiting and make sure that the following statements accurately describe you:

• you're willing to work on difficult, sensitive, and at times hostile messages;
• you're courteous, skilled at resolving disputes, friendly even in the face of hostility, sensitive to the needs of those outside Wikipedia, and have exemplary discretion;
• you're willing to provide identification to the Wikimedia Foundation (please see Access to nonpublic data policy for why we ask for this).

If you want to help the German-speaking OTRS team please visit de:WP:ST#Mitarbeit im Support-Team. The above procedure applies for non-German speaking Wikipedians only.

Feel free to specify if you are entrusted with any special tools on wikis (sysop, bureaucrat, checkuser, etc.). You may also add to your application links to archives of help desk posts, or identification on active mailing lists if you think they are relevant.

Please note that there is a firm recommendation of 16 as a minimum age for participation in the OTRS system, to ensure people have adequate real life and Wikimedia experience before taking on what is a considerable and important responsibility for the Foundation and the projects.

Note: Additional language skills are a plus. Currently, additional help is needed in: Spanish (Español), Portuguese (Português), Dutch (Nederlands), and Hebrew (עברית) queues (in order of backlog). Please make sure you mention any language skills you have.

===[[User:Example|]]===

*'''languages you can reply in:''' Zulu, English-3, Inuktitut-3, and Sinhala-2
*'''most active user talk pages:''' [http://en.wikipedia.org/wiki/User_talk:Example]
*'''Email sent''': Yes

I'd like to help out on OTRS because . ~~~~

Please also send an email to volunteers-otrswikimedia.org linking to your application on this page and giving your age, each time you apply. Thanks.

Quadell

• languages you can reply in: English, Deutsch-2, Español-2
• most active user talk pages: [1]
• Email sent: Yes

I'm a very active Wikimedian, and I've been an admin on en.wiki and Commons for nearly 5 years. I'm especially interested in copyright issues, and I contribute a lot to w:en:Wikipedia:Media copyright questions and related pages. I'm good with newcomers, and I have a sold grasp of Wikimedia policies. I have enough patience to be unreasonably polite most of the time, and enough experience to put away discussions for 24 hours when I'm running low. I've had good experience working with User:Stifle and User:Moonriddengirl, especially in copyright concerns, and I'm inspired by their work in this area. Quadell 13:34, 18 June 2009 (UTC)

Absolutely support. Quadell also knows Wikisource like the back of his hand. John Vandenberg 13:44, 18 June 2009 (UTC)