Volunteer Response Team/Volunteering

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The Volunteer Response Team (VRT) always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The VRTS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the VRT. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the VRT. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read VRT/Recruiting for information about what the job entails. Feel free to join #wikimedia-vrt^connect to ask any questions that you might have with regard to the Wikimedia Volunteer Response Team. Before applying, please ensure that you are:

• Willing to work on difficult, sensitive, and at times hostile messages
• Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
• Willing to sign the VRTS users confidentiality agreement, considering the access to nonpublic personal data policy
• 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes

• The VRT is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
• Please also add links to help desk posts, talk pages, or other discussions you think are relevant.
• Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
• If you already have access to VRTS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on Administrator requests on vrt-wiki instead.
• Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.

German-speaking volunteers

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nllistswikimediaorg for the team to assess your application.

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GSS

• User links: GSS (talk • contribs • CentralAuth • global • count • blocks)
• Babel/Languages you can reply in: en-5, pa-N, hi-N
• Your most active user talk page(s): en-wiki
• Queues you would like access to: info-en
• Email sent? yes

I'd like to help out on the Volunteer Response Team because I believe I can make a significant contribution. With proficiency in English, Punjabi and Hindi. I can respond to messages in different languages and ease the workload. As I can see, there are currently no volunteers in the group who can read and reply in Punjabi, and only a few who can reply in Hindi, so adding me to the team would be beneficial. Plus, I used to be part of OTRS, so I know how to handle user questions and keep things confidential. My goal is to make sure everyone gets quick and useful responses, no matter what language they speak. Thanks for thinking about my application. I'm excited to be part of the VRTS and help the Wikimedia community. Thank you. GSS (talk) 18:21, 10 February 2024 (UTC)

Utopes

• User links: Utopes (talk • contribs • CentralAuth • global • count • blocks)
• Babel/Languages you can reply in: en-N, es-3, fr-1
• Your most active user talk page(s): en-wiki
• Queues you would like access to: info-en
• Email sent? yes

I'd like to help out on the Volunteer Response Team because I feel I'll be a good fit to help in this function. In terms of qualifications, I'm a frequent contributor in the Articles for Creation and New Page Patrol processes on en.wiki. Throughout these areas, I regularly need to be giving feedback and collaborating with new users, to which this gained experience may be helpful here. Utopes (talk) 05:31, 13 February 2024 (UTC)

Framawiki

• User links: Framawiki (talk • contribs • CentralAuth • global • count • blocks)
• Babel/Languages you can reply in: fr, en
• Your most active user talk page(s): fr:user talk:framawiki
• Queues you would like access to: info-fr, permissions-fr. (I'm global renamer too, if there is backlog on renamers queue add me to it, otherwise not needed.)
• Email sent? yes

Hi, I was otrs member, but had to do full wikibreak for few years. There are today a few cases where I've tried to help people to send images authorizations, but without access to the queue, it's difficult to understand the issue. Thanks. Framawiki (talk) 13:21, 16 February 2024 (UTC)

Borhan

• User links: Borhan (talk • contribs • CentralAuth • global • count • blocks)
• Babel/Languages you can reply in: bn-N, en-3
• Your most active user talk page(s): bn-wiki
• Queues you would like access to: info-bn, wikidata
• Email sent? yes

I'd like to help out on the Volunteer Response Team because I would like to help requests from Bengali speaking people. In Bengali Wikipedia, I am an editor with reviewer and rollbacker rights. I have more than 6000 edits in Bengali Wikipedia. Thanks. Borhan (talk) 16:48, 16 February 2024 (UTC)

Uncle Bash007

• User links: Uncle Bash007 (talk • contribs • CentralAuth • global • count • blocks)
• Babel/Languages you can reply in: en-5, ha-N
• Your most active user talk page(s):user:Uncle Bash007
• Queues you would like access to:info-en, info-ha
• Email sent? yes

I'd like to help out on the Volunteer Response Team because I want to help in handling complaints in both English and my growing native Wikipedia - Hausa. I am an administrator on Hausa Wikimedia with more than 24,000 edits and more than 2000 on English Wikipedia. I'm also a student of New Pages Patrol School. Uncle Bash007 (talk) 18:20, 18 February 2024 (UTC)

Cocobb8

• User links: Cocobb8 (talk • contribs • CentralAuth • global • count • blocks)
• Babel/Languages you can reply in: English and French
• Your most active user talk page(s): en-wiki
• Queues you would like access to: info-en, info-fr
• Email sent? Yes

I'd like to help out on the Volunteer Response Team because I have been a volunteer at Wikipedia's help IRC channel for quite a while, and am also a host at the Teahouse, with rollback, pending changes and new page reviewer rights on Wikipedia. I am looking to put forth my experience as a helper and editor on Wikipedia to answer email queries both in English and French. Cocobb8 (talk) 14:38, 21 February 2024 (UTC)