User talk:Ktsquare and Communications committee/Form letters: Difference between pages

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Some form letters that should be sent out to reporters and other publications.
(copy of message on zh) Just to make things clear, OTRS is rather a place for the Chinese community to interact with people who have problems/issues/questions about Wikipedia and don't know how to solve them using the wiki. I believe it is an excellent tool to keep things in the right place and make sure that questions are being answered and seen by those who know the answer. For a chinese queue on OTRS, there is one thing we have to try first, is whether Chinese actually is supported by OTRS. I know the Japanese had problems with it. This said, seeing the number of spams we get with Chinese characters, I would argue that it is supported :-).


== Disruption ==
So here is how we can proceed:
''Don't disrupt Wikipedia to make a point...'' Occasionally reporters or others disrupt Wikipedia to make a point, or to demonstrate how it works. They should be politely reprimanded, and shown better ways of observing editorial (and other) processes.
#send me an email at delphine AT notafish DOT com with your name, email and preferred login. The policy on OTRS is to have real names to answer the emails. If you don't feel comfortable with that, you can make up a "real name" like John Doe, others have done it. But it will be associated with your email address for internal purpose.
#I'll make an account for you so you can look around OTRS and understand how it works and what it can do.
#If you still think it's a good idea to have a Chinese queue, then we can set up one, that can be advertised on this wiki in the relevant places.
#Then you can start [[OTRS/en|making templates]], that we will need to implement in OTRS to make answers quicker and easy.
#I might have to make you (or anyone interested) an admin to make this easier, but then, real name will be asked so that we know who we are giving those powers to. ;-).


Please modify this template as apporopriate for radio, other types of disruption, projects other than Wikipedia, &c.
You might want to take a look at [[OTRS]] and [[OTRS/IRC channel]] for more info.


<pre>
That's it. If you have any questions, don't hesitate to ask me on meta or by email. Cheers, [[User:Notafish|notafish]] [[User talk:Notafish|}&lt;&#39;;&gt;]] 15:34, 17 March 2006 (UTC) (Delphine)
Dear <author>,

I just read your recent piece about Wikipedia, <title>. Thank you for your
interest in the project; however, I noticed that you added false information
to Wikipedia as a way of testing its internal processes. One of our
contributors puts it well:

'Some of the nice people who live on my street pick up litter they see
on the sidewalk. I hope you will resist the urge to dump litter there
just to find out whether anybody really picks it up.' --D.P.B. Smith

Writing about such tests only encourages others to do the same. I hope you
will correct any inaccuracies or falsehoods you have introduced to the
encyclopedia, and find more constructive ways to evaluate Wikipedia in the
future. For example, you can observe how new articles (many of them of
low quality) are improved or deleted by viewing the list of recent changes
by new users, and visiting the same article over the course of an hour or two.
http://en.wikipedia.org/wiki/Special:Contributions/newbies

Thank you once again for your interest in Wikipedia, and please don't hesistate
to contact us if you have any questions.

Sincerely,
<name, &c>

</pre>

== Inaccuracy ==
''Please fact-check before you publish...''

Reporters often get details wrong about the projects. When this is combined with a criticism of the project's accuracy, it sometimes leads to a flood of annoyed rants from Wikipedians pointing out the double-standard. They should receive a polite correction, with directions re: how to double-check their facts with us in the future.

Be positive - as the English phrase says, "you catch more flies with [[en:honey|honey]] than [[en:vinegar|vinegar]]." Thank them for ''writing the article at all'', offer your corrections as if they were only minor matters really (even if they were ridiculously wrong), thank them again and offer them your personal help. Examples like the below gets pleased letters back from the journalist and gets them onside with us.

<pre>
Dear <author>,

Thank you very much for <title>, your recent piece about Wikipedia.
We appreciate press and media covering our encyclopedia.

However, there were a few minor factual errors in the piece that I
would like to clarify:

<specific errors>

<positive comments on the article - any positive comment you can think of!>

You should always feel free to send inquiries to <press@wikimedia.org> to
check information about the Wikimedia projects; also, please feel free to contact
me directly with questions.

Thanks very much once again for having covered Wikipedia.

Sincerely,
<name, &c>

</pre>

Revision as of 15:34, 17 March 2006

Some form letters that should be sent out to reporters and other publications.

Disruption

Don't disrupt Wikipedia to make a point... Occasionally reporters or others disrupt Wikipedia to make a point, or to demonstrate how it works. They should be politely reprimanded, and shown better ways of observing editorial (and other) processes.

Please modify this template as apporopriate for radio, other types of disruption, projects other than Wikipedia, &c. 

Dear <author>,

I just read your recent piece about Wikipedia, <title>.  Thank you for your 
interest in the project; however, I noticed that you added false information 
to Wikipedia as a way of testing its internal processes.  One of our 
contributors puts it well: 

   'Some of the nice people who live on my street pick up litter they see 
    on the sidewalk. I hope you will resist the urge to dump litter there 
    just to find out whether anybody really picks it up.'    --D.P.B. Smith

Writing about such tests only encourages others to do the same.  I hope you 
will correct any inaccuracies or falsehoods you have introduced to the 
encyclopedia, and find more constructive ways to evaluate Wikipedia in the 
future.  For example, you can observe how new articles (many of them of
low quality) are improved or deleted by viewing the list of recent changes
by new users, and visiting the same article over the course of an hour or two.
http://en.wikipedia.org/wiki/Special:Contributions/newbies

Thank you once again for your interest in Wikipedia, and please don't hesistate 
to contact us if you have any questions.

Sincerely,
   <name, &c>

Inaccuracy

Please fact-check before you publish...

Reporters often get details wrong about the projects. When this is combined with a criticism of the project's accuracy, it sometimes leads to a flood of annoyed rants from Wikipedians pointing out the double-standard. They should receive a polite correction, with directions re: how to double-check their facts with us in the future.

Be positive - as the English phrase says, "you catch more flies with honey than vinegar." Thank them for writing the article at all, offer your corrections as if they were only minor matters really (even if they were ridiculously wrong), thank them again and offer them your personal help. Examples like the below gets pleased letters back from the journalist and gets them onside with us. 

Dear <author>, 

Thank you very much for <title>, your recent piece about Wikipedia.
We appreciate press and media covering our encyclopedia.

However, there were a few minor factual errors in the piece that I 
would like to clarify:

 <specific errors>

 <positive comments on the article - any positive comment you can think of!>

You should always feel free to send inquiries to <press@wikimedia.org> to
check information about the Wikimedia projects; also, please feel free to contact
me directly with questions.

Thanks very much once again for having covered Wikipedia.

Sincerely,
   <name, &c>
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