事案通報システム/更新記録

事案通報システム

更新情報

2022年11月8日

この1、2ヵ月にわたり当チームでは問題発生の空間の把握と、皆さんが何に苦慮されている点、ニーズとこのプロジェクトが期待されていることを理解しようと努力してきました。その具体的な道すじは次のとおりです。

• 嫌がらせ行為に関する調査その他の関連文書を通読し総合評価（2013年以降）。
• ボランティアの皆さんで、ウィキペディア関連で嫌がらせ行為の当事者もしくは目撃者であった人にインタビュー（取材）
• 財団職員、ユニバーサル行動規範（UCoC）起草委員、ウィキの役務者との協議

私たちは目的として優先順位、課題の広がり、製品の方向性として可能なことを識別しようとしました。

発見したこと、次の段階

安全に注力する

The recommendation from the Movement Strategy discussions is to provide for safety and inclusion within the communities. As our ultimate goal is for people to feel safe when participating in Wikimedia projects, we will use this as the guiding principle for what to focus on in the minimum viable product (MVP).

Project Approach: start small

There are a lot of things to take in consideration when thinking about this project.

• Many types of Users: reporter, responder, observer, accused, monitor
• Many Use cases: doxing, abuse of power, content violations, security breaches, legal issues etc.
• A lot of Complexities: admins as harassers, off wiki harassment, government interference etc.

This project will grow and become more complex over time. So we need to start really small, with a very limited scope before we dive into anything more complex.

Focus on two types of users

We have identified a few different types of users:

• Reporters: Users who have experienced harassment, and are filing a report.
• Responders: Users who receive the report, and want to help.
• Accused: The users who are named in the report.
• Monitor: People who are interested in tracking the progress of reports, to understand the problem better or to ensure that people are treated properly.

Since we want to start small, we will focus on reporters and responders first.

MVP Approach (Short-term)

The way we would like to approach this is to build something small that will help us figure out whether the basic experience actually works.

Principles of the MVP:

• We will design for and test and release on a few pilot wikis
• Since our goal is to address safety we are going to focus only on 3.1 (Harassment) in the UCoC.
• We will explore a basic experience for two user groups only:
  • Reporters will understand how to file a report, and feel comfortable enough to complete the report process.
  • Responders will receive clear reports, giving them the information that they need in order to understand the problem.
• MVP will connect to current systems as they are (we are not changing any existing processes)

This experiment should also help us explore and answer some important questions and learn things as we go:

• Entry points (where reporting starts) – what are they, should we have one or more?
• Users – do people easily discover the entry point? What do they think will happen when they engage it?
• Scale – can we do this at scale? Will we overwhelm the responders? etc.
• Data – can we build something that will help us collect the data we need in order to make decisions? What can we measure to know we’re moving in the right direction?

What we are not doing (yet)

The idea is to start with a really small scope, try a few things and learn as we go. Therefore we need to be very clear about what we are not going to do yet:

• We are not solving for bad admins and/or other complex use cases
• We are not fixing existing flawed processes
• Not everything in the UCoC is about safety but we are focusing only on safety
• Agnostic reporting – we cannot do this without validating a basic reporting experience works with a specific type of incident

What happens after the MVP (long-term)

We have some ideas about v2 and v3 but we want to experiment with an MVP first and see how people feel about it. What we learn now will be useful to make decisions about future versions.

Some v2 and v3 ideas include:

• Private reporting (creating a private space for reporters and responders to interact)
• Escalation (having the ability to route cases to a different entity for further support)

In order to explore these two ideas we need to ensure the basic/core experience actually works. If it does we will build on top of it.

協議の主題

• この取り組み方について、どう思われますか？

• このプロジェクトに関して、どんな点が怖いとか、気掛かりですか？

皆さんのご意見ご感想ご助言をぜひトークページに投稿してください。

2022年9月30日

問題空間をよりよく理解し、答えるべき重要な問題を識別するため、フィードバックを受け付け、既存の文書類を精読し、インタビュー（取材）を重ねてきました。現在は当プロジェクトの範囲をより明確にするため、これまでに集めた情報を総合判断する作業に取り掛かっています。大量の情報に目を通しており、ある程度の時間を要することは自明として、今までに知らなかったことがとてもたくさんあります。